Receiving Time = Processing Time + Shipping Time
Processing Time：7-9 business days
Standard Shipping: 8-10 business days
DHL / FedEx / UPS are our primary carriers.In the meantime, we also offer Expedited DHL / FedEx / UPS Shipping service (3-5 business days).Purchasing expedited shipping does not shorten production time, it only speeds up the shipping time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advice on how and where your delivery can be collected.
All of our custom made products are created fully or in part based on information specific to each individual customer thus have no resell value. As a result, we will NOT ACCEPT the return of such products. In such case, please make your claim within 10 days of receiving your products by emailing us at: official@cikers.com and attach the photos of products as well as proof of purchase.
Hand or machine wash on a cool, gentle cycle with similar colours. Avoid harsh chemicals or stain removers, which can affect the colour.
If you need to cancel the transaction, please feel free to contact us at official@cikers.com with in 24 hours after your purchase. Normally, we will start to design and produce your customized product 24 hours after your order is placed. Your order cannot be canceled or refunded once it has been shipped.
All items are handcrafted and customized with care, therefore, we don’t accept refund on the products unless the fault was ours (e.g. the customized name/photo is wrong, the size/color is wrong, damaged upon arrival). If a refund is applicable, please send us an email to official@cikers.com.
